Lowongan Kerja Software Support di PT HASHMICRO SOLUSI INDONESIA

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Persyaratan:

• Degree in Information Technology or Computer Sciences or Engineering
• More than 2 years experience in a software support or development/QA role is advantageous.
• Demonstrated basic programming skills with commercial experience is highly desirable
• Demonstrated SQL and some PSQL programming skills is highly desirable
• Demonstrated Visual Studio Development ( VB / C# ...etc ) skills is desirable
• Demonstrated Web Development ( java script / HTML / HTML5 / PHP ...etc ) skills is desirable
• Good formal documentation skills is highly desirable
• Demonstrated investigative and problem solving skills is highly desirable
• Thorough understanding and ability to use Microsoft Office suite is highly desirable
• Experience in Accounting Systems and retail POS systems would be highly desirable
• Knowledge and ability to troubleshoot Windows operating systems (Win98 – 2003 server)
• Knowledge and ability to troubleshoot Internet communication peripherals (modems, routers)
• Understanding of TCP/IP networks and security systems
• Understanding of LAN and WAN communication and configurations.

Deskripsi Pekerjaan:

• Assist customers in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions.
• Involved in the creation of new software and work closely with software engineers and development teams to identify and resolve potential issues in the development stage.
• Analyze all aspects of the software and make suggestions throughout the development phase to help avoid issues in the final product.
• Determine, review criticality and prioritize resolution of issues.
• Resolve cases and support Lead Software Support Analysts.
• Engage in Knowledge Management process by creating and using materials.
• Guide clients to use self-help resources.
• Offer direct customer service and technical support to user through phone, email and in-person.
• Support clients to answer queries, locate information and review technical requirements.
• Record customer change requests and technical requirements.
• Record issues and solutions to troubleshoot guides.

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