Lowongan Kerja Manager Operational di PT. Roda Express Sukses Mandiri

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Persyaratan:

• Female, age max 35 years old
• Candidate must posses at least Bachelor Degree in Business Studies/ Management/ Tourism or equivalent
• At least 4 years minimum experience in related fields
• Proficient to operate computer (Ms. Excel is a must, Ms. Word, Ms. Power Point), an internet and email
• Good command of spoken and written English
• Has strong analytical and problem solving  capabilities
• Honest, good personal image, strong characters, and good communication skill
• Expert with system SABRE, AMADEUS Expert in international ticketing

Deskripsi Pekerjaan:

• SERVICE EXCELLENCE
  • Develop, implement and monitor day to day the operating system
  • Build and maintain relationship with all department head, external partners and vendors to make decisions regarding operational activity and strategic goals
  • Plan, monitor and analyze key metrics for daily operating performance to ensure efficient and timely completion of tasks
  • Ensure the service run based on standard operating procedure
  • Create, control, update SOP and Workflow for each department
  • Maintain collaboration with IT team to make work process more efficient by using online tools
  • Provide support to customer service and account manager to provide the best service for customer
  • Ensure 100% Customer Satisfaction
• TRAINING SUPPORT & DEVELOPMENT
  • Develop Training programs for teams
  • Update the training program for teams
  • Create online Learning for customer and branch
  • Evaluate the effectiveness of training programs and instructors
• PRODUCT
  • Analyze products based on market trends to create new product ideas and/ or product or packaging changes
  • Analyze and survey to consider the selling price for each product
  • Manage professional relationship with thrid party as the solution or resource provider
  • Deali with hotels, transport, activity and other suppliers to get the best offer/ API
  • Assess market competition by comparing the company's product to competitor
  • Work closely with sales manager to develop sales strategic
  • Work closely with IT to create the best reservation system with good features that meet customers' need

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