Lowongan Kerja Senior Customer Success Executive di SalesCandy International Sdn Bhd

Bagi anda yang sedang mencari Lowongan Kerja Senior Customer Success Executive di SalesCandy International Sdn Bhd WebKarir.com kali ini akan menyampaikan tentang Lowongan Kerja Senior Customer Success Executive di SalesCandy International Sdn Bhd seperti dibawah ini:

Persyaratan:

• Senior: 4 or more years of experience as Customer Success Executive
• Excellent command of spoken and written English & Indonesian languages
• Excellent and proven communication skill
• Ability to listen and empathize with the situation
• Resourceful and capable of learning fast and independently

Deskripsi Pekerjaan:

• Provide the first level of troubleshooting and support to end-users, over the phone, email, WhatsApp, Viber, Line and trouble ticket
• Submit discovered bug to the developer once confirmed that it is not a feature.  Work with the end-user to replicate the bug and to document the steps required to replicate the bug during the bug submission.
• Daily follow-up of overall open tickets, issues and complaints from the clients
• To verify that the bug is replicated and fixed by Technical Team before closing the trouble ticket
• To do the system testing to verify the fixed bugs
• Onboarding of new corporate clients, including completing onboarding checklist with the client, setting up and configuring the account from the backend.
• Provide on-site or teleconference training to the clients 
• Provide daily onboarding coaching for new clients upon 
• To establish and manage the relationship with the clients assigned to you
• Routine monitoring (daily for new accounts and monthly for existing accounts) of the client’s dashboard to ensure that SalesCandy makes the full impact on the client’s closing rate.
• Conduct quarterly review with the clients to go through business insights, highlights and lowlights, new features rolled out and to solicit feedback and referrals.
• Renew clients before their subscriptions lapse, including the process of providing a quotation, invoicing and following up on payments.
• Document FAQ and new features on SalesCandy Support, our knowledgebase.
• Service Level Commitment Charter or Service Level Agreement established with corresponding clients
• Renewal of corporate client accounts
• Customer and end-user satisfaction
• Customer’s adoption of new features
• Outstanding tickets, issues and complaints from clients

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