Lowongan Kerja Customer Support Executive di Workerz Jaya Indonesia

Bagi anda yang sedang mencari Lowongan Kerja Customer Support Executive di Workerz Jaya Indonesia WebKarir.com kali ini akan menyampaikan tentang Lowongan Kerja Customer Support Executive di Workerz Jaya Indonesia seperti dibawah ini:

Persyaratan:

• Minimum Bachelor Degree in any field
• Ability to read and write Chinese, Bahasa Malaysia/Indonesia and English and within corporate environment
• Superior verbal and written communication skills with the ability to quickly establish trust and reliability over the phone
• Ability to listen, empathize, and effectively handle challenging customers in a professional and pleasant manner
• Sound judgment and a commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions
• Ability to maintain a positive attitude in an often busy and intense environment
• Strong aptitude and desire to learn new technical systems and applications
• Proficiency with Microsoft Office and web browsing
• Attention to detail and the ability to prioritize and meet deadlines
• Ability to follow a large set of procedural guidelines to a very high accuracy level and adjust to changes when required
• Positive outlook on change and flexible approach to team-based work environment and structure
• Desire to grow with the company

Deskripsi Pekerjaan:

• Ability to communicate with our global customers in both written and spoken Chinese and English within a corporate environment
• Maintain a high degree of customer service for all support queries and adhere to all service management principles and Service Level Agreements
• Provide excellent customer service to customers in a courteous, effective and timely manner to ensure resolution of customer contacts
• Ensure all relevant procedures are followed from beginning to resolution
• Make independent decisions to resolve customer issues with strong problem solving and negotiation skills
• Work with other departments to ensure escalated issues are handled timely and correctly
• Own a customer case by being the named case manager bringing the case to final conclusion
• Perform administrative functions as may be required in order to fulfil member requirements
• Act as an internal voice of the custome
• Actively seek out opportunities for self-improvement, keeping up with new product training and process knowledge

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