Lowongan Kerja QA Specialist di PT. Egogo Hub Indonesia
Bagi anda yang sedang mencari Lowongan Kerja QA Specialist di PT. Egogo Hub Indonesia
WebKarir.com kali ini akan menyampaikan tentang Lowongan Kerja QA Specialist di PT. Egogo Hub Indonesia seperti dibawah ini:
Persyaratan:
- Minimum D3
- Age maximum 25
- Have minimum 1 year experience as Call Center Team Leader or Contact Center QA Specialist
- Familiar with how Social Media works
- Have at least basic English skills (speaking and writing)
- Familiar with Microsoft Office
- Willing to work extra hours when needed
- Have pleasant attitude
- Willing to work in Shifts
- Committed with working schedule
- Understand on Contact Center terminologies
- Familiar with Contact Center applications
- Good listening skill
- Have good judgement on how the team deliver solution
- Attention to details
- Honest and able to work professionally
- To monitor the contact center solution deliveries quality in real time includes: ticketing quality
- To score the contact center deliveries by Agents and give feedback to the Contact Center Team Leader/Supervisor
- Work closely with Contact Center Team Leader and Supervisor to give feedback on how to improve the service quality
- Reach target of delivering daily QA monitoring task
- Provide daily, weekly, and monthly of QA report