Lowongan Kerja Support Engineer di redBus
Bagi anda yang sedang mencari Lowongan Kerja Support Engineer di redBus
WebKarir.com kali ini akan menyampaikan tentang Lowongan Kerja Support Engineer di redBus seperti dibawah ini:
Persyaratan:
- Excellent interpersonal and communication skills, both (written and verbal communication).
- Good aptitude.
- Good in writing complex SQL queries.
- Basic knowledge of a programming language/scripting language.
- Knowledge of relevant software computer applications and equipment.
- Strong problem-solving skills
- Effective listening and client-facing skills
- Experience - 1-3 Yrs.
- Primary Skill - SQL /Oracle
- Any other programming/scripting language like java, net, python, javascript.
- Understanding of SDLC.
- Desired Prior working experience in technical support or related functions.
- Education background (M.Sc. computers, BCA/MCA or any other relevant degree).
- SQL/oracle certified (optional)
- Interact with end users to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather information and determine the issue by evaluating and analyzing the symptoms.
- Follow standard processes and procedures.
- Evaluate issues and escalate to relevant team(s) or department(s) if needed.
- Collaborate with other teams (Engg, QA) to resolve issues.
- Stay updated with system information, changes and releases.
- Tracks each issue to closure and monitors / collates the type of issues occurring frequently.
- Works with the relevant team to resolve or automate the frequent concerns.
- Proactively interacts with regional teams / stakeholders to understand concerns.